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Customer Service

Thank you for shopping at JRB Silk Fabrics’s online store. To help make your shopping experience as relaxing as possible, we have some answers to our most frequently asked questions.

If you have further questions or cannot find what you are looking for, please send us an email at custserv@jrbsilks.com or call one of our Customer Service Representatives at 1-678-661-1781for assistance.

FREQUENTLY ASKED QUESTIONS Can I hand or machine wash Silk Fabrics? What is the difference between Silk Dupioni, Silk Shantung, and Silk Taffeta? If I send you a swatch, can you match it for me? What additional specifications can I make on my fabric purchase? What is knit backing? When will my order be shipped? ORDERING & PAYMENT How can I place an order on jrbsilks.com? What if I have questions about my order? What payment options are available? Billing Information Tax Information

RETURNS Return policy and procedure SHIPPING Delivery options Shipping options International shipments PRIVACY & SECURITY What kind of information is collected when I visit jrbsilks.com? How does jrbsilks.com use my information? Will my information be shared with third parties? How to I access or change my information? How do I remove my information? Does jrbsilks.com use cookies? How does jrbsilks.com make sure my transaction is safe and secure?

Customer Service Department Monday-Friday 9am to 5pm EST 1-678-661-1781 custserv@jrbsilks.com