Frequently Asked Questions
Do you have a retail outlet?
No, we are a wholesale fabric distribution company.
Can I hand or machine wash Silk Fabrics?
Silks tend to lose their luster when they are hand or machine washed. Therefore, we suggest dry clean only.
Can I order less than one yard?
No, we have a minimum order requirement of at least one yard when ordering yardage (memos, CFAs, and/or color cards can constitute a single order).
Do you give discounts for trade?
We do sometimes offer discounts on large quantity orders. Please inquire.
How are shipping charges calculated?
Your shipping charges are based on your zip code, order size, and service selected (UPS Ground, Next Day Air, etc).
How long have you been in business?
Our parent company has been in business since 1993. JRB Silks has been in operation since 2008.
I am a local customer. Can I pick up my fabric from your warehouse?
We do not have a license to sell retail and our insurance does not allow customer pick-ups from our warehouse facilities.
If I send you a swatch, can you match it for me?
We would be happy to assist you. Please e-mail firstname.lastname@example.org or call 1-678-661-1781 to speak with a customer service representative for more information.
What additional specifications can I make on my fabric purchase?
Fabric can be ordered with knit backing, paper backing, and stain protection. Sidemarks, cut sizes, and additional information can be specified at checkout as well.
What are memos?
A memo is a small representative sample of the fabric that is provided to the customer at a small fee upon request.
What carrier do you ship with?
We use the United Parcel Service (UPS) for all yardage shipments. Memos, CFAs, and color cards are shipped via United States Postal Service (USPS) Priority Mail.
What is a Cutting for Approval (CFA)?
CFAs are small cuttings of fabric taken directly from the current dye lot. When you place an order with us and request a CFA, the fabric will be placed on hold for 10 business days. If we do not receive an approval from you within 10 business days or you not approve the CFA, the fabric will not be shipped and your payment will be refunded in full.
What is Knit Backing?
Knit backing is bonded to the back of silks & lighter weight fabrics. The knit backing adds body, resiliency and durability to these fabrics, and prevents seam slippage. Knit backing is widely accepted way to reinforce silks and other natural and man made fabrics for upholstery, stretch wall coverings, cornices, duvet covers, quilting, shoe uppers, hand bags & numerous other applications.
What is Paper Backing?
Paper backing – a type of non-woven, papertype backing– provides the necessary stiffness to fabrics to make them more suitable for wallpaper type applications. Stain protection is recommended in combination with paper backing.
What is Stain Protection?
Stain protection is a chemical formulation that protects fabrics from soil and moisture. It is specially designed to neither change the texture nor the color of the original fabric.
What is the standard width on fabrics?
Standard fabric width is 54 inches, though some fabrics may only be available in 44 inches. Specific measurements are available when you shop the collections.
When will my order be shipped?
We usually ship within 48 hours after receiving payment, but please allow at least 7-10 business days for yardage orders.
Do you ship internationally?
We can ship your fabric anywhere in the world.
What is the difference between Silk Dupioni and Silk Shantung?
Our Dupioni silks are handwoven and therefore have a ruffer texture with many slubs. Silk Shantung is machine-woven and has a finer look with less slubs.
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