Ordering & Payment
How can I place an order on jrbsilks.com?
You can either call our Customer Service Representatives at 1-678-661-1781 during regular business hours or complete our simple checkout process after adding items to your shopping cart.
Can I change or cancel my order after it is placed?
Orders can be cancelled or changed as long as the fabric has not already been cut from the bolt. Please call our Customer Service Department at 1-678-661-1781 for further details.
What if I have questions about my order?
Please visit our frequently asked questions (FAQ) page. This will answer most of the questions you may have. If you have any further questions, feel free to contact our Customer Service Department at 1-678-661-1781 Monday – Friday 9am – 5pm EST.
What payment options are available?
We accept any one of the major credit cards including American Express, MasterCard, Visa, and Discover. We do not accept personal checks or money orders online and we do not ship Cash on Delivery (COD).
When I place an order, what additional charges may I incur?
There will be additional charges for fabric ordered with backing and/or stain protection. Taxes will also be charged in accordance with the shipping address of your order. In addition, shipping and handling fees are applicable (for more information, visit Shipping Details).
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