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Customer Service

Thank you for your interest in JRB Silk Fabrics. In an effort to make your online experience as convenient as possible, below we have valuable information which may assist you when placing an order. In this section, you will find answers to questions related to fabric care, fabric styles and patterns, knit backing, returns, shipping and handling, and much more.

If you have further questions or concerns, please feel free to email us at support@jrbsilks.com or call one of our Customer Service Representatives at 1-678-661-1781 for assistance.

Customer Service
Monday-Friday
9:00am to 6:00pm EST
1-678-661-1781
support@jrbsilks.com


Shipping Info
375-G Winkler Drive
Alpharetta, GA 30004
United States

Frequently Asked

How big are your samples?

Can I hand or machine wash Silk Fabrics?

Can I order less than one yard?

Do you give discounts for trade?

How are shipping charges calculated?

How long have you been in business?

I am a local customer. Can I pick up my fabric from your warehouse?

If I send you a swatch, can you match it for me?

What additional specifications can I make on my fabric purchase?

What are memos?

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Ordering & Payment

How can I place an order on jrbsilks.com?

Can I change or cancel my order after it is placed?

What if I have questions about my order?

What payment options are available?

When I place an order, what additional charges may I incur?

Privacy & Security

Will my information be shared with third parties?

How do I access or change my account information?

How do I deactivate my account?

How does JRB Silks make sure my transaction is safe and secure?

Shipping Information

When will I receive my order?

Do you ship internationally?

Return Policy

What is your return policy?

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375-G Winkler Drive Alpharetta, Georgia (GA) 30004 USA Tel No: 1-678-661-1781 | E-mail: support@jrbsilks.com

© 2018 JRB SILK FABRICS, LLC. ALL RIGHTS RESERVED.